Symbols… artifacts… rituals… the keys to creating behaviors and culture. One of the easiest ways to appreciate them, is to observe those that run counter to your own perspective or history.

“Colour & Advance” is a fun way to give control to the audience to ensure they’re getting the pace and depth that they need to garner information that’s relevant to them. And great for pitch rehearsals when practice audiences can guide as to what is relevant and what distracts from the core message.

Deploying a “yes, and” mindset can be generative and generous to team members as you find new ideas to solve legacy and emerging problems. As much a way of living as a leadership tool, Lucy walks through the attributes of a “yes-ander” and finds a rather familiar stranger to volunteer to try the improv tool for shifting from closed to open thinking.

Outside Danny Meyer’s original Shake Shack, we talk through the “Performance Quadrant” approach to building high-performing teams.

Inspired by Meyer’s philosophy around application of a leader’s time in building the best kitchen and front-of-house restaurant team, this approach works in all demanding work environments whether it’s Union Square Hospitality Group, your business, government agency, or non-profit.